Returns & Exchanges

At GRUV Entertainment, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items in their original packaging within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log into your GRUV account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring that all discs, cases, and inserts are included to maintain eligibility for a refund.

3

Ship to GRUV

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or your local post office.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing